Frequently Asked Questions
Everything you need to know about your ALURA gear and orders.
What is the typical shipping time for ALURA performance gear?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.
How do I care for my high-performance compression wear?
To maintain fabric elasticity and moisture-wicking properties, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach.
What is your return policy for fitness equipment and apparel?
We offer a 30-day return policy on all unworn apparel with original tags and unused equipment in its original packaging. Please note that for hygiene reasons, water bottles and sweatbands are final sale.
Does ALURA offer a warranty on professional-grade equipment?
Yes, all ALURA hardware and professional-grade equipment come with a 1-year limited warranty against manufacturing defects. Contact our support team with your order number to initiate a claim.
How can I find the right size for my athletic build?
Each product page features a detailed 'Size & Fit' guide. Our gear is designed for an athletic, snug fit; if you prefer a looser feel for your workouts, we recommend sizing up.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.