Returns & Exchanges
At ALURA, we want you to be fully satisfied with your performance gear, which is why we offer a 30-day window for returns or exchanges on all unworn items. If your equipment doesn't meet your training standards, our streamlined process ensures a quick resolution so you can get back to your workout.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is clean and in its original condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing